Last updated: 03/06/2026

1. Scope of Services

Mirella Capece (“Provider”, “we”, “us”) offers informal language conversation practice sessions.

These sessions are strictly practice-based conversational activities and do not constitute formal language education, certification courses, or guaranteed learning programs.

Services are delivered:

• Online via Google Meet
• In person in Stockholm, Sweden

By booking a session, the client (“you”) acknowledges and agrees to these Terms.

2. No Educational Guarantee

We do not guarantee:

• language proficiency improvement
• specific learning outcomes
• examination readiness
• professional or academic results

Participation is at the client’s own discretion and responsibility.

3. Booking Formation and Binding Agreement

A booking becomes a legally binding agreement once:

• the session is confirmed
• payment is completed

We reserve the right to refuse or cancel bookings at our discretion in case of misuse, fraud, or operational constraints.

4. Payment Terms

All fees must be paid in advance unless otherwise agreed.

Invoices and payments are processed via Fortnox or other designated systems.

Failure to complete payment may result in automatic cancellation of the booking.

5. Cancellation Policy (Strict 24h Rule)

Cancellations or rescheduling are permitted only if made at least 24 hours before the scheduled session.

Late cancellations (<24 hours) are charged at 50% of the session fee, regardless of attendance or reason.

This policy applies without exception.

6. Attendance & No-Show Policy

Clients are expected to attend sessions on time.

A grace period of 10 minutes will be provided after the scheduled start time. If the Client has not joined or arrived within 10 minutes and no prior notice has been received, the session will be considered a No-Show.

In the event of a No-Show:

• the full session fee will be charged or retained;
• the session will be considered completed;
• no refund, credit, or rescheduling will be provided.

If the Provider is unable to attend, reasonable efforts will be made to reschedule the session or provide an appropriate refund.

7. Special Events / Venue-Based Services

Where sessions involve third-party venue bookings or additional logistical costs:

• A 30% non-refundable cancellation fee applies for late cancellations (<24h)
• This reflects irreversible external costs incurred at the time of booking

8. Technical Responsibility (Online Sessions)

For online sessions delivered via Google Meet:

• The client is solely responsible for internet access, hardware, and software compatibility
• Technical failures on the client’s side do not entitle refunds or rescheduling
• We are not responsible for outages or service disruptions of third-party platforms

9. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for indirect, incidental, or consequential damages
• Our total liability for any claim is limited to the amount paid for the affected session
• We are not responsible for delays, interruptions, or external service failures

10. Personal Data Responsibility Acknowledgment

By booking, you acknowledge that:

• your personal data is processed solely for service delivery and legal compliance
• you understand how your data is used as described in the Privacy Policy
• you are 18 years old or older

11. Service Modification and Termination

We reserve the right to:

• modify, reschedule, or discontinue services
• update pricing and availability
• refuse future bookings

where reasonably necessary for operational, legal, or business reasons.

12. Governing Law

These Terms are governed by the laws of Sweden. Any disputes shall be subject to the exclusive jurisdiction of Swedish courts.